Return & Refund Policy

Thanks for shopping with us at

If you are not entirely satisfied with your purchase, we're here to help.


You have 24 hours to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your Debit/Credit Card (or original method of payment).

You will receive the credit within 2 working days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us or write us at





Rasonwala ( is Bihar's first online supermart with over thousands of products of multiple brands. From Grocery to Household needs, personal care, baby care, beauty products etc, we include every single product of your day to day needs. We want to bring all the world class facilities to our users in every single village, town, city & district of Bihar which was earlier limited to the metropolitan cities only and contribute our effort to make Bihar's society more digitilized. We provide delivery at your door step with the best services and handpicked products along with an easy payment methods (Debit/Credit card, UPI, Cash On Delivery). We guarantee delivery on time and the best quality.